Your privacy
Privacy Policy
Effective date: 8 July 2026
1. Introduction
Complete Property Care SA respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, store and protect personal information when you use our services, request a quote, visit our website or contact us.
2. Information we collect
We may collect your name, address, phone number, email address, property details, service history, photographs of work areas, payment and invoicing information, and information you voluntarily provide.
3. How we collect information
We may collect information through calls, SMS, email, social media, our website, online forms, in-person meetings, quotations and customer service requests.
4. Why we collect it
We use information to provide quotes, schedule and deliver services, process payments, issue invoices, respond to enquiries, maintain records, improve our services and meet legal obligations.
5. Photographs
We may take before and after photographs for quality assurance, records, quotes, disputes, warranty matters or insurance claims. We will not publish identifiable photographs of your property without permission.
6. Storage and security
We take reasonable steps to protect information against loss, misuse, unauthorised access, alteration or disclosure.
7. Disclosure
We do not sell or rent personal information. We may disclose information where necessary to service providers, insurers, authorities where required by law, or contractors assisting with requested services.
8. Cookies
Our website may use cookies or similar technologies to improve browsing and analyse performance.
9. Access and correction
You may request access to your personal information or ask us to correct information that is inaccurate or out of date.
10. Retention
We retain records only as long as reasonably necessary to provide services, meet legal and taxation obligations, resolve disputes and maintain accurate records.
11. Changes
We may update this policy from time to time. The current version will be available on our website.
12. Contact
Complete Property Care SA
info@cpcsa.com.au
0473 831 584
South Australia, Australia
